Refund Policy

Returns

Our return policy is 30 days for non-defective rugs, 7 days for defective rugs, and 4 days for claims on shortages or missing rugs. There is a 20% restocking fee on all returns of non-defective products. We do not accept returns for pillows, throws, poufs, wall art or 18" x 18" rug samples. See full return policy. 

To initiate a return, please visit your Order History to locate your order details and select items for return.