OrderingHow do I order?
We recommend placing orders on our site because online orders receive priority processing, provided your account is in good standing. You may also submit orders to firstname.lastname@example.org. If you're not a dealer yet, please submit this form to become one.
What if I'm not a Loloi dealer -- can I still order your products?
We only sell product through our dealers. If you would like us to recommend a nearby Loloi dealer, contact us. Alternatively, you can google "Loloi" and find online dealers who sell our product.
How do I see pricing?
Sign in to your account to see pricing for any product.
How do I check inventory?
Go the product page you're interested in and click "show inventory". If a product is out of stock you'll see an ETA. You may also email email@example.com or call 972-503-5656.
What is the order minimum?
For rugs, there is no order minimum. For pillows, all orders must total four pillows in any variety.
How do I order samples?
Yes, 18" samples are available for every collection. All samples are $20 plus shipping.
Shipping & ReturnsHow do your products ship?
All orders are shipped from our warehouses in Dallas, Texas. Our most economic and efficient partner is FedEx. Rugs larger than 8' x 11' (oversized) usually ship via FedEx Ground or FedEx Economy Freight. We also have expedited options. If you prefer your own carrier, submit your account information with your order.
Do you offer drop shipping?
Yes. Additional charges will apply to orders shipping to a residential address.
What are my shipping costs?
If you wish to receive a freight quote, please email firstname.lastname@example.org. You can also see shipping costs in the checkout process.
What is your return policy?
To return a rug, you must submit a Return Materials Authorization (RMA) form. All returns will be credited to your account with Loloi Rugs and refunds are not automatically issued. Shipping charges will be the responsibility of the customer. All unauthorized returns will be refused and returned at the sender’s expense. We only accept returned merchandise within 30 days of delivery for non-defected item. Defected items must be returned within 7 days. There is a 20% restocking fee on all returns. Return Materials Authorization (RMA) Form
Please select pillows and throws carefully. Loloi does not accept returns for pillows or throws. All unauthorized returns will be refused and returned at sender's expense.
General InformationHow do I open a Loloi account?
Complete our Become A Dealer page. Alternatively, you may email email@example.com or fax 972-387-0436 with your full name, company name, tax ID, business type, email, phone, and website. You'll receive a response within 3 business days.
What showrooms can I see your product?
We have permanent showrooms in Atlanta and Dallas (with In-Detail), which are both open year-round. We also have permanent showrooms in High Point, Las Vegas, and New York, which are only open for Market.
How can I download your regular and lifestyle images?
Vist our Download Photos page.
Who is my sales representative?
We have sales representatives to help you throughout the United States, Mexico, and Canada. Email us at firstname.lastname@example.org and we’ll be happy to assist.
What Personal Information About Customers Does Loloi Rugs Gather? The information we learn from customers helps us improve your Loloi Rugs experience. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, improving our product offerings and streamlining the process of taking and fulfilling product orders, and communicating with you.
E-mail Communications: We may retain email communications with you for our records.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
What About Cookies? Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device so we are able to provide you information such as your order statuses and shopping carts.
We use Google Analytics to track your visits to this website in order to provide current traffic statistics for loloirugs.com. Google Analytics provides reports about how visitors interact with websites so website owners can improve their website and how people find it. A different cookie is used for each website, and visitors are not tracked across multiple sites.
Does Loloi Rugs Share the Information It Receives? Loloi Rugs is not in the business of selling customer information to others. We share customer information only as described below:
Third-Party Service Providers: We employ other companies and individuals to perform certain functions on our behalf. Examples may include fulfilling orders, delivering orders, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Loloi Rugs, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Loloi Rugs and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Loloi Rugs, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me? We work to protect the security of your credit card and payment information during transactions by using Elavon Payment Processing Systems. We use Secure Sockets Layer (SSL) software to encrypt financial/payment information you input but the scope of this protection may not fully protect all non-financial information. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Which Information Can I Access? Loloi Rugs gives you access to a broad range of information about your account and your interactions with Loloi Rugs for the limited purpose of viewing and, in certain cases, updating that information.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Loloi Rugs features.
When you update information, we may keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please follow the instructions provided on those emails for making us aware of that decision (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Loloi Rugs’ website, and it is your responsibility to review them for changes.)
Conditions of Use, Notices, and Revisions If you choose to visit loloirugs.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Texas. If you have any concern about privacy at Loloi Rugs, please contact us with a thorough description, and we will try to resolve it. Our business changes regularly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
TERMS & CONDITIONS OF WEBSITE USE
Loloi, Inc. d/b/a Loloi Rugs provides website features, information and products through Loloirugs.com (Loloi Rugs Services). Loloi Rugs provides Loloi Rugs Services subject to the following conditions. By using Loloirugs.com and/or Loloi Rugs Services, you are agreeing to these Terms and Conditions of Website Use (Terms & Conditions). The Terms and Conditions shall apply to all orders, purchases and other business transacted by or through the Loloirugs.com website and shall become part of any contractual agreement with Loloi, Inc. d/b/a Loloi Rugs arising out of this website’s use. The Terms & Conditions are meant to supplement the original terms and conditions agreed to by dealers in connection with the dealer application process. To the extent these Terms & Conditions conflict with the original terms and conditions for dealers, these Terms and Conditions shall govern.
Any statements Loloi Rugs makes concerning a date or date range a backordered product is expected to arrive (ETAs) is an estimate of a shipment’s arrival time at Loloi Rugs’ warehouse, only, and no guarantee is made as to when backorders will ship. Customers must indicate whether or not they want to be notified before backorders are shipped.
All shipments are FOB Dallas. We reserve the right to use our own discretion as to the carrier to be used on any shipment. All efforts will be made to use the most cost effective shipping method with Federal Express and ABF being our preferred carriers. Customer's preferred carrier will be used if customer submits an account number for said carrier and agrees to assume all responsibility for transportation costs and shipping damage claims with respect to that carrier.
Once an order is placed, customer must cancel before the order has shipped from its point of origin. Once shipped, all cost of returning the goods is the responsibility of the customer.
Damaged Goods: All packages must be inspected by customer upon arrival and any damage claims must be submitted to the carrier. Loloi Rugs will not accept claims and is not responsible for any damage that occurred during shipping.
Defects: All shipments should be inspected immediately upon arrival and any defects must be reported immediately to Loloi Rugs via a Return Merchandise Authorization Form submitted to email@example.com. RMA applications can be obtained by contacting firstname.lastname@example.org and must be returned by email to email@example.com. Loloi Rugs will process an order for replacement, upon customer's request, and issue a return authorization (RMA) and call tag for the defective merchandise. Loloi Rugs will only accept a defect claim within 7 days of the date of delivery. Customer waives any defect claim that is not properly reported within 7 days of the date of delivery. If upon return Loloi Rugs reasonably determines that damage is due to usage and not a manufacturing defect, the customer will be responsible for the cost of the rug plus all shipping charges.
Returns (non-defect): No returns will be accepted without Loloi Rugs’ prior approval, reflected by Loloi Rugs issuing a Return Materials Authorization (RMA). All non-defect returns that are accepted by Loloi Rugs through an RMA and returned in saleable condition will be credited to customer's account with Loloi Rugs. Refunds are not automatically issued but may be made at Loloi Rugs’ discretion. All shipping charges will be the responsibility of the customer. All unauthorized returns will be refused and returned at sender's expense. Loloi Rugs will not accept returned merchandise received more than 30 days after delivery. There is a 20% restocking fee on all returns.
LIMITATION OF LIABILITY - UNDER NO CIRCUMSTANCES WILL LOLOI RUGS, ITS AFFILIATES OR AGENTS BE LIABILE FOR: (A) ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, WHICH INCLUDES BUT IS NOT LIMITED TO, LOSS OF PROFITS, REVENUES OR SAVINGS, WHETHER A CLAIM FOR ANY SUCH LIABILITY IS PREMISED UPON BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY; (B) CLAIMS, DEMANDS OR ACTIONS AGAINST THE CUSTOMER BY ANY THIRD PARTY. NOTWITHSTANDING THE FOREGOING, IN THE EVENT OF ANY LIABILITY INCURRED BY LOLOI RUGS, LOLOI RUGS’ ENTIRE LIABILITY FOR DAMAGES FROM ANY CAUSE WHATSOEVER WILL NOT EXCEED THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE GOOD(S) GIVING RISE TO THE CLAIM.
Miscellaneous Terms: All transactions and any contract or contractual relationship arising from the use of the Loloirugs.com website shall be governed by the laws of the State of Texas. The state district courts of Dallas County, Texas and the federal district courts of the Northern District of Texas, Dallas division shall share exclusive jurisdiction over any legal action arising from a dispute in connection with any transaction, contract or contractual relationship arising from the use of loloirugs.com.